Terms, Conditions and Refund Policy

1. Passengers are requested to confirm their booking 24 hours in advance.
2. ONCE BOOKED, name change, is not permitted in the ticket. Ensure correct name.
3. Reporting time is 1 HOUR prior to departure & check-in closes 30 minutes prior to departure.
4. Passengers must carry a PHOTO IDENTITY CARD at the time of check-in.
5. Ticket stands invalid after departure of the vessel. Cancellation charges:
   1) 48 hours before the sailing – Rs.100 [Documentation charges per ticket]
   2) Above 24-48 hours before sailing 50%
   3) Within 24 hours sailing – No refund.
6. Tickets are Non Transferable and allocation of seat is based on first come first served basis.
7. Infant: less than 5yrs; No charges and No separate seats.
8. Passengers are not allowed to bring any Baggage, Food and Beverage item on board.
9. Carrying Liquor, Narcotics, etc. are not allowed in the vessel.
10. Smoking, Chewing of tobacco and spitting inside the vessel not permitted.
11. The Carrier reserves the right to cancel or change the published voyage for any official purpose
    and in any manner or to any extent. The Carrier shall bear no liability for any loss that passenger may suffer,
    any consequence thereof in respect of any changes in schedule due to Bad weather or Technical reasons.
    In this case passenger can either claim full refund or can reschedule his/her journey on availability.
12. The passenger hereby warrants and declares he/she including any accompanying children and/or babies
    in arms does not suffer from any form of major illness or ailments. The carrier shall not be responsible for
    any consequences of whatsoever nature arising from pre charge illness/ ailments that may manifest during the
    course of carriage. The passenger undertakes to identify and hold the Carrier harmless from any and all such
    consequences.
13. This ticket and the Carriage of passenger hereunder shall be governed by Indian law, and all disputes and
    claims [including but not limited to claims arising out of personal injury] and the carriage.
14. The Carrier shall have no liability, what so ever for any injury or illness arising or resulting for any cause not
    attributable to any act, neglect, default on the part of the Carrier and its servants.
15. The management reserves the right to recover any losses or damages to TSG AQUA property from the
    passenger responsible for the same.
16. Items such as Knives, Nail cutters, Explosives, Fire arms, Ammunitions, Sprays, Inflammables, etc. are
    strictly prohibited on board.
17. Any suggestions/complaints may be lodged either with the Master of the vessel or officials to TSG AQUA. Sri
    Vijya Puram.

For Support Call: 03192 246488; 03192 246499; 99320 82442 Email: tsgaqua@gmail.commple page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.